Nuclideon

FAQs

Why can't I see my model? Ensure the model is enabled: a tick should appear in the tickbox next to the model name in the Scene Explorer window.

How do I lock altitude when moving the camera? Press the Space bar to toggle, or press the lock altitude button in the toolbar at the bottom of the Scene window. See Scene Viewport for more information.

How do I load my previous projects? You can load a project that you saved to disk by clicking the Import button at the top of the window and browsing to where you saved your project.json file.

How do I convert into UDS? Select the Convert window and type the destination path and name for the converted file in the Output Name field (the system will add the .uds extension once you click out of that field if you don't enter it). Drag and drop the file you want to convert onto the Convert window. Fill out other fields as required. Refer to Convert in this guide for detailed instructions.

A converting error occurred, what do I do? Due to either corrupt or incomplete data, ticking the 'Continue processing after corrupt/incomplete data (where possible)' checkbox will let the conversion process know that it should attempt to complete the conversion, ignoring data integrity issues. Nuclideon cannot guarantee that the model will convert correctly or that, if it does, it will be a useful rendering.

I am dragging my file to convert onto the convert window, but nothing is happening. What do I do? Confirm that the file type is supported for conversion by udStream.

I want to demonstrate key features of my 3D model, how can I do that? Check out the Visualisation category under Settings.

How do I adjust the mouse controls? View Mouse Pivot bindings in the Input and Controls menu in Settings.

My 3D object is hidden behind the map. How do I see it? Changing the Transparency or the Blending in Maps and Elevation (in Settings) may make it easier to see your object; using a combination of these can produce varied effects.

I keep getting the "logged out" screen, how do I fix this? Check your internet access and try again.

I cannot log in. Check your internet connection, and ensure you have used the correct URL, username, and password.

I cannot connect to the udStream Server, how do I resolve this? Check your firewall or proxy settings. If running a proxy, check with your IT department that the address is correct and that the correct port is set.

My proxy is not working, why? Use the proxy format protocol://username:password@domain/URI. Network metadata is not transmitted when using proxies and is stored in a plain text file, which may assist in solving connection issues.

Could not open a secure channel. Why is this appearing? If you are using a proxy, your network may not be sending encrypted data. Ticking "Ignore Certificate Verification" may circumvent this issue. Note: network security certificates will not be verified when this option is enabled.

Technical Requirements

  • udStream OpenGL: Requires OpenGL version 3.2 and up-to-date graphics drivers.
  • udStream DirectX 11: Requires DirectX 11 and up-to-date graphics drivers.
  • A reliable internet connection with adequate bandwidth.
  • A valid licence is needed to unlock the Premium features of udStream.

Third Party Licenses

udStream uses a number of third party libraries. Go to Scene Profile Menu > Settings > About for full licence information.

Euclideon udSDK uses the following additional libraries: