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planning, construction, and operations—supporting confident decision making throughout the transport asset lifecycle.",{"light":490,"dark":490},"\u002Fimages\u002Findustries\u002Froad-rail-1.jpg",[492,495,498],{"title":493,"description":494,"icon":252},"Transport Focused Design","Developed in close collaboration with transport agencies, engineers, and delivery teams to reflect real world road and rail workflows.",{"title":496,"description":497,"icon":45},"Proven on Active Networks","Successfully deployed across road, rail, and transport infrastructure projects where reliability and continuity are critical.",{"title":374,"description":499,"icon":41},"Robust encryption and access controls protect sensitive infrastructure and operational data across organisations and contractors.",{"title":501,"description":502,"orientation":34,"reverse":15,"images":503,"features":505},"Optimized for Existing Hardware","Visualise large scale road and rail infrastructure on standard hardware—without costly upgrades or specialist GPUs.",{"light":504,"dark":504},"\u002Fimages\u002Findustries\u002Froad-rail-2.jpg",[506,509,512],{"title":507,"description":508,"icon":205},"Accessible Across Field and Office","Use laptops, tablets, and mobile devices to access 3D data on site or in the office, supporting inspection, planning, and coordination across teams.",{"title":510,"description":511,"icon":56},"Real Time Performance at Network Scale","Interact smoothly with extensive transport datasets using CPU based rendering—enabling analysis across corridors, assets, and projects without performance degradation.",{"title":513,"description":514,"icon":268},"Engineering Grade Precision","Survey grade accuracy supports alignment checks, asset condition assessment, and detailed infrastructure analysis.",{"title":516,"description":517,"features":518},"Built-In Linear Asset Tools","Practical tools to support inspection, analysis, and coordination across road and rail networks.",[519,522,524,526],{"title":520,"description":521,"icon":73},"Collaborative Review & Annotation","Work together in a shared 3D environment to review assets, highlight issues, and annotate areas of interest in real time.",{"title":338,"description":523,"icon":77},"Compare historical and current captures to identify changes, track works progress, and monitor asset condition along corridors.",{"title":400,"description":525,"icon":81},"Measure distances, areas, volumes, and profiles with survey grade accuracy to support planning, reporting, and compliance.",{"title":527,"description":528,"icon":85},"Transport Context & Asset Symbols","Use built in transport symbols and 3D assets—such as track, road furniture, and structures—to add context and improve situational awareness.",{"title":473,"description":474},"industries\u002Froad-and-rail","5dcPdSM7amhsov7PwoioB5a94rlf4w_pu6e5WbTFxeQ",[533,576,628],{"id":534,"title":535,"body":7,"columns":536,"cta":7,"description":568,"extension":9,"features":7,"hero":7,"icon":237,"image":569,"meta":571,"navigation":15,"path":572,"seo":573,"stem":574,"__hash__":575},"company\u002Fcompany\u002F0.index.yml","About Us",{"title":537,"features":538},"Our Leadership Team",[539,550,559],{"title":540,"description":541,"text":542,"image":543,"links":545},"Kristian Wares","Managing Director (CEO)","Kristian is a consummate IT sales [leader and professional]{.text-primary} with more than 20 years’ of experience managing large and global account bases for some of the world’s leading IT companies including Microsoft, SAP, Apple, Dell and Cisco Systems. Kristian brings a [high level of business strategy]{.text-secondary} and knowledge of complex IT Architecture with a focus on software and cloud solutions for multinational customers. He offers a diverse understanding of the use of technologies in different market sectors, coupled with [excellent customer skills]{.text-primary} and a [technical knowledge]{.text-secondary} for enterprise solutions across all verticals.",{"src":544},"\u002Fimages\u002Fteam\u002FKristianWares_LinkedIn.jpg",[546],{"label":547,"icon":548,"to":549},"LinkedIn","i-lucide-linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fkristianwares\u002F",{"title":551,"description":552,"text":553,"image":554,"links":556},"Paul Fox","Technical Director (CTO)","Paul specialises in software development, systems architecture, data management and systems security. His speciality lies in helping clients and partners to [visualise and gain insights]{.text-secondary} from their data to [solve real world problems]{.text-primary}. He is dedicated to nurturing high level customer relationships, exceeding their requirements and to identifying market opportunities and commercial applications for Nuclideon's software and platforms.",{"src":555},"\u002Fimages\u002Fteam\u002FPaulFox_LinkedIn.jpg",[557],{"label":547,"icon":548,"to":558},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fpaul-fox-66b49a40\u002F",{"title":560,"description":561,"text":562,"image":563,"links":565},"Corey Cook","President C2 Horizons & Nuclideon US Operations","Corey Cook is a senior defense and logistics leader with more than three decades of experience across government, industry, and [large‑scale operational environments]{.text-primary}. He spent 16 years at Lockheed Martin, most recently as Director and Chief Engineer for Advanced Technology Solutions in Logistics and Sustainment, where he [led business development]{.text-secondary}, strategic planning, technology innovation, and [government and industry partnerships]{.text-primary}. Prior to Lockheed Martin, Corey served over 20 years as a Naval Supply Corps Officer, concluding his military career as Director of the Navy Expeditionary Medical Support Command, with responsibility for [humanitarian assistance, disaster response, and wartime readiness]{.text-secondary}.",{"src":564},"\u002Fimages\u002Fteam\u002FCoreyCook_LinkedIn.jpg",[566],{"label":547,"icon":548,"to":567},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fcorey-cook-23599b9\u002F","We're a small team of passionate people who love solving the challenge of managing, viewing, and sharing large, complex 3D datasets.",{"src":570},"\u002Fimages\u002Findustries\u002Fdefence-thumb.jpg",{},"\u002Fcompany",{"title":535,"description":568},"company\u002F0.index","LdmVY9uscKQxH72mPQzVAJSL4B83Yx3jlChOc3QNRAg",{"id":577,"title":578,"body":7,"columns":7,"cta":579,"description":587,"extension":9,"features":588,"hero":7,"icon":237,"image":7,"meta":623,"navigation":15,"path":624,"seo":625,"stem":626,"__hash__":627},"company\u002Fcompany\u002F1.careers.yml","Careers",{"title":580,"description":581,"links":582},"Nothing right now...","We currently have no open positions, but we are always looking for talented and passionate people to join our team. If you think you would be a good fit for Nuclideon, please send us your resume and cover letter!",[583],{"label":584,"to":585,"icon":586},"Send us your resume","mailto:office@nuclideon.com?subject=Job%20Application","i-lucide-mail","Help us solve the challenge of managing, viewing, and sharing large, complex 3D datasets.",{"title":589,"description":590,"features":591},"How we [work]{.text-primary}","We’re looking for people who believe in the power of teamwork and want to join us to visualise the future.",[592,598,603,608,613,618],{"title":593,"description":594,"icon":595,"ui":596},"Customer Focused","We are a customer-focused company and work closely with our customers and partners to solve their problems. We are not a faceless corporation, we are a small team of passionate people who care about our customers.","i-lucide-dollar-sign",{"leading":597},"bg-accented\u002F50 p-2 rounded-md border border-muted border-dashed",{"title":599,"description":600,"icon":601,"ui":602},"Competent Colleagues","Work with a team of highly skilled and experienced professionals who are passionate about their work and just as keen to learn and innovate as you are.","i-lucide-biceps-flexed",{"leading":597},{"title":604,"description":605,"icon":606,"ui":607},"Varied Work","We're a small team, so you will get to (and have to sometimes) work on a variety of projects, technologies and devices with cross-training and upskilling opportunities.","i-lucide-map",{"leading":597},{"title":609,"description":610,"icon":611,"ui":612},"Empowered Structure","We trust our staff to make the right decisions and take ownership of their work which means we don't need as much management- or meetings!","i-lucide-align-vertical-distribute-end",{"leading":597},{"title":614,"description":615,"icon":616,"ui":617},"Work Life Balance","We understand that life happens and you should never have to choose between the life moments and your job! Make it to the concert, do the school runs or catch up with a mate over coffee and make the time up when it suits you.","i-lucide-scale",{"leading":597},{"title":619,"description":620,"icon":621,"ui":622},"Work From Home","We found that most people are more productive and happy working at home so we don't have an office but have a celebrating & planning lunch every second Friday somewhere around Brisbane City.","i-lucide-home",{"leading":597},{},"\u002Fcompany\u002Fcareers",{"title":578,"description":587},"company\u002F1.careers","YDFx3NNpg3KfpvuCxJpCPqnGtdCvTgLFn7VLg-DmXHc",{"id":629,"title":236,"body":7,"columns":7,"cta":630,"description":640,"extension":9,"features":7,"hero":7,"icon":20,"image":7,"meta":641,"navigation":15,"path":23,"seo":642,"stem":643,"__hash__":644},"company\u002Fcompany\u002F2.contact.yml",{"title":631,"description":632,"links":633},"Get in Touch","If you need help or have any questions, reach out via email and we'll get back to you as soon as possible.",[634,637],{"label":635,"href":636,"icon":586},"Support","mailto:info@nuclideon.com?subject=Support%20Request",{"label":638,"href":639,"icon":586},"Other Inquiries","mailto:info@nuclideon.com?subject=General%20Inquiries","Reach out for sales, support or general inquiries.",{},{"title":236,"description":640},"company\u002F2.contact","MmSH7V-mGfz7vDh2kTEC5LJdPsHxua45kaEz-MDRfbg",{"id":646,"title":647,"body":648,"date":7,"description":1395,"extension":1396,"meta":1397,"navigation":15,"path":1398,"seo":1399,"stem":1400,"__hash__":1401},"legal\u002Flegal\u002FNuclideon_Privacy_Policy.md","Nuclideon Privacy Policy",{"type":649,"value":650,"toc":1355},"minimark",[651,655,670,675,678,682,685,688,692,695,708,717,721,743,746,750,761,764,787,791,796,799,803,806,810,813,817,823,880,884,892,896,899,902,913,917,920,923,929,934,966,972,976,979,982,986,989,993,996,1002,1006,1009,1038,1042,1051,1066,1070,1073,1076,1079,1082,1086,1089,1093,1096,1100,1106,1120,1123,1126,1152,1156,1159,1162,1165,1169,1172,1175,1178,1182,1185,1191,1195,1198,1201,1261,1264,1267,1270,1274,1278,1288,1294,1300,1304,1307,1311,1319,1323,1329,1332,1335],[652,653,647],"h1",{"id":654},"nuclideon-privacy-policy",[656,657,658,662,663,666,669],"p",{},[659,660,661],"strong",{},"Effective Date:"," March 27, 2026",[664,665],"br",{},[659,667,668],{},"Last updated",": April 7, 2026",[671,672,674],"h2",{"id":673},"overview","Overview",[656,676,677],{},"This Privacy Policy explains how Nuclideon Pty Ltd (\"Nuclideon\", \"we\",\n\"us\" or \"our\") collects, uses, discloses, stores, and otherwise handles\nPersonal Information when you use our Websites and Services, or interact\nwith us (for example, requesting a demo, purchasing a subscription, or\ncontacting support).",[671,679,681],{"id":680},"scope","Scope",[656,683,684],{},"We are committed to protecting your privacy and complying with\napplicable privacy laws, including the Australian Privacy Principles\n(APPs) in the Privacy Act 1988 (Cth) (the \"Privacy Act\") and, where\napplicable, the Notifiable Data Breaches (NDB) scheme.",[656,686,687],{},"You can learn more about the APPs from the Office of the Australian\nInformation Commissioner (OAIC).",[671,689,691],{"id":690},"changes-to-this-privacy-policy","Changes to this Privacy Policy",[656,693,694],{},"We reserve the right to make changes to this Privacy Policy at any time\nand for any reason. We will alert you about any changes by updating the\n\"Last updated\" date of this Privacy Policy. Any changes or modifications\nwill be effective immediately upon posting the updated Privacy Policy on\nthe applicable Nuclideon website or service where this policy is made\navailable, and you waive the right to receive specific notice of each\nsuch change or modification. You are encouraged to periodically review\nthis Privacy Policy to stay informed of updates. You will be deemed to\nhave been made aware of, will be subject to, and will be deemed to have\naccepted the changes in any revised Privacy Policy by your continued use\nof the Websites and Services after the date such revised Privacy Policy\nis posted.",[656,696,697,700,701,707],{},[659,698,699],{},"Where available, you may opt in to receive update notifications"," by\nemailing ",[659,702,703],{},[704,705,706],"a",{"href":16},"info@nuclideon.com"," and requesting to be added to our\nPrivacy Policy change notification list (for example, an account\nadministrator may request notifications on behalf of their\norganisation).",[656,709,710,711,716],{},"We keep a public revision history of certain legal documents at\n",[704,712,713],{"href":713,"rel":714},"https:\u002F\u002Fgithub.com\u002FNuclideon\u002Flegal",[715],"nofollow","; if there is any conflict, the\nversion published on the relevant Nuclideon website or service prevails.",[671,718,720],{"id":719},"definitions","Definitions",[722,723,724,731,737],"ul",{},[725,726,727,730],"li",{},[659,728,729],{},"Personal Information"," means information or an opinion about an\nidentified individual, or an individual who is reasonably\nidentifiable.",[725,732,733,736],{},[659,734,735],{},"Websites and Services"," means any Nuclideon website, domain,\nsubdomain, application, or online service that links to this Privacy\nPolicy, including Nuclideon-hosted udCloud and udServer instances, and\nrelated support, sales, and marketing interactions.",[725,738,739,742],{},[659,740,741],{},"Customer Content"," means data, files, models, metadata and other\ncontent uploaded to or generated within the services by customers and\ntheir authorised users.",[656,744,745],{},"By using our Websites and Services, or by otherwise providing\ninformation to us, you acknowledge this Privacy Policy applies as\ndescribed in the Scope and Controller vs Processor sections below.",[671,747,749],{"id":748},"our-role-controller-vs-processor","Our role (Controller vs Processor)",[656,751,752,753,756,757,760],{},"Depending on how you interact with Nuclideon, we may process Personal\nInformation as a ",[659,754,755],{},"controller"," (we decide why and how Personal\nInformation is processed) or as a ",[659,758,759],{},"processor\u002Fservice provider"," (we\nprocess Personal Information on a customer's instructions).",[656,762,763],{},"In particular:",[722,765,766,772,781],{},[725,767,768,771],{},[659,769,770],{},"When we act as a controller:"," for example, when you browse our\nmarketing websites, request a demo or quote, create an administrator\naccount, purchase a subscription, or contact support, we determine the\npurposes and means of processing your Personal Information.",[725,773,774,777,778,780],{},[659,775,776],{},"When we act as a processor\u002Fservice provider:"," when a customer uses\nour services to process Personal Information about their end users,\nemployees, or users of ",[659,779,741],{},", we process that Personal\nInformation on the customer's documented instructions. In these cases,\nthe customer is typically the controller, and privacy requests\nrelating to that customer data should generally be directed to the\ncustomer.",[725,782,783,786],{},[659,784,785],{},"Third-party websites and services:"," Our Websites and Services may\ncontain links to third-party websites or services that are not owned\nor controlled by Nuclideon. This Privacy Policy does not apply to\nthose third parties.",[671,788,790],{"id":789},"information-we-collect","Information We Collect",[792,793,795],"h3",{"id":794},"personal-information-you-provide","Personal Information you provide",[656,797,798],{},"We may collect Personal Information you provide directly to us, such as\nyour name, business contact details (email address, phone number),\norganisation, job title, and any other information you choose to provide\nwhen you create an account, request a demo or quote, purchase a\nsubscription, contact support, or otherwise communicate with us.",[792,800,802],{"id":801},"how-we-collect-information","How we collect information",[656,804,805],{},"We collect Personal Information directly from you, automatically when\nyou use our Websites and Services (for example, through logs and\ncookies), and sometimes from third parties (for example, analytics,\nadvertising, or referral partners) where permitted by law.",[792,807,809],{"id":808},"accounts-and-access","Accounts and access",[656,811,812],{},"Some parts of our Websites and Services can be used without providing\nPersonal Information. However, to access certain features (such as\naccount administration, subscriptions, or customer support), you may\nneed to provide personally identifiable information such as a username\nand password, or information used to help recover your account.",[792,814,816],{"id":815},"typical-service-data","Typical service data",[656,818,819,820,822],{},"In addition to the categories described above, when you use our services\n(including udCloud and udServer), we may collect or receive certain\ninformation to provide, secure, and support the services. Some of this\ninformation may be processed on behalf of our customers where we act as\na processor (for example, ",[659,821,741],{}," and end-user data).",[722,824,825,831,837,847,853,859,865,871],{},[725,826,827,830],{},[659,828,829],{},"Account and profile data:"," name, email address, organisation, role,\nand account preferences.",[725,832,833,836],{},[659,834,835],{},"Authentication and access data:"," usernames, password hashes,\nmulti-factor authentication status, and session\u002Faccess tokens (as\napplicable).",[725,838,839,842,843,846],{},[659,840,841],{},"Single sign-on (SSO) \u002F OIDC identity provider data:"," where you sign\nin using an external identity provider (for example, your\norganisation's SSO or a third-party login such as Google or Microsoft,\nwhere enabled), we may receive information from that provider such as\na unique user identifier, name, email address, and\nauthentication-related claims (such as group or role information) in\norder to authenticate you and manage access to the services. ",[659,844,845],{},"We do\nnot receive your password"," when you use OIDC\u002FSSO; authentication is\nperformed by the identity provider.",[725,848,849,852],{},[659,850,851],{},"Information received from third-party sign-in providers:"," when you\nauthenticate using a third-party sign-in service (such as Google,\nMicrosoft, or any other supported identity provider), we specifically\nreceive the following categories of information from the provider:\nyour name and display name, your email address, your profile image\n(if available), and a unique account identifier issued by the\nprovider. We use this information solely to create and maintain your\nNuclideon account, to verify your identity, and to personalise your\nexperience within the Services. We do not request access to any\nadditional account data from your identity provider (such as calendar,\ncontacts, or files) beyond what is necessary for authentication.",[725,854,855,858],{},[659,856,857],{},"Subscription and billing data:"," plan details, invoices, billing\ncontact information, and transaction metadata. Payment card details\nare handled by our payment processor(s) as described in this Privacy\nPolicy.",[725,860,861,864],{},[659,862,863],{},"Service usage, logs, and telemetry:"," IP address, device\u002Fbrowser\ndetails, timestamps, diagnostic and performance data, audit logs, and\nsecurity logs (including events used to detect and prevent abuse or\nattacks).",[725,866,867,870],{},[659,868,869],{},"Support and communications data:"," support tickets, emails, chat\ntranscripts, feedback, and any information you choose to provide to\nhelp us resolve an issue.",[725,872,873,876,877,879],{},[659,874,875],{},"Customer Content and end-user data:"," ",[659,878,741],{}," and other\ndata uploaded to or generated within the services by customers and\ntheir authorised users. Where this content includes Personal\nInformation, we generally process it on the customer's instructions as\na processor\u002Fservice provider.",[792,881,883],{"id":882},"additional-information","Additional information",[722,885,886,889],{},[725,887,888],{},"You are under no obligation to provide Personal Information; however,\nnot providing it may prevent you from using certain features of the\nWebsites and Services.",[725,890,891],{},"Our Websites and Services are not directed at children under 18 and we\ndo not knowingly collect Personal Information from children under 18.",[792,893,895],{"id":894},"sensitive-information","Sensitive Information",[656,897,898],{},"Sensitive Information is defined in the Privacy Act to include\ninformation or opinion about such things as an individual's racial or\nethnic origin, political opinions, membership of a political\nassociation, religious or philosophical beliefs, membership of a trade\nunion or other professional body, criminal record or health information.",[656,900,901],{},"We do not intentionally collect Sensitive Information. However,\nSensitive Information may be provided to us or included in Customer\nContent. If we receive Sensitive Information, we will handle it in\naccordance with applicable law.",[722,903,904,907,910],{},[725,905,906],{},"If Sensitive Information is received, we will take reasonable steps to\nhandle it appropriately, including applying safeguards suitable to the\nnature of the information.",[725,908,909],{},"We will only use or disclose Sensitive Information for the purpose for\nwhich it was provided (or a directly related purpose), unless you\nconsent otherwise.",[725,911,912],{},"We may also use or disclose Sensitive Information where required or\nauthorised by law.",[792,914,916],{"id":915},"usage-data-cookies-and-tracking","Usage data, cookies and tracking",[656,918,919],{},"Usage Information is certain information we may automatically collect\nregarding your visits to and use of our Websites and Services.",[656,921,922],{},"Usage Information may include your internet protocol (IP) address, your\naccess times, your country, your browser type and operating system,\ndevice type, other unique identifiers (including mobile device\nidentification numbers), the pages you visited before and after using\nour Websites and Services, pages you view and links you click on while\nusing our Websites and Services, information collected through cookies\nand other tracking technologies, information about your interactions\nwith e-mail messages, your likes and replies to a post, server log\nfiles, and any other information about how you interacted with our\nWebsites and Services.",[656,924,925,926,928],{},"We use cookies and similar technologies to operate our Websites and\nServices, to provide essential functionality (such as authentication and\nsecurity), and to understand and improve performance. Where required by\nlaw, we will ask for your consent before using non-essential cookies\n(such as analytics or advertising cookies). You can change your cookie\npreferences at any time using our cookie settings (or by contacting us\nat ",[704,927,706],{"href":16},").",[930,931,933],"h4",{"id":932},"technologies-we-use","Technologies We Use",[722,935,936,942,948,954,960],{},[725,937,938,941],{},[659,939,940],{},"Cookies:"," Cookies are small information text files that are stored\non your computer hard drive by your web browser when you use our\nWebsites and Services. Cookies help us recognize you when you return.\nWe also use cookies to ensure you obtain the information you request,\nto improve navigation according to your needs and to understand your\ninterests.",[725,943,944,947],{},[659,945,946],{},"Necessary Cookies:"," We may use some Necessary Cookies to enable you\nto use our Websites and Services and some of their features, such as\nthe language you choose while visiting, or to track your cookies\nconsent. Because these cookies are necessary to deliver the Websites\nand Services, you cannot refuse them. You can always block or delete\nthem by changing your browser settings. However, some features may not\nfunction properly if you disable such cookies.",[725,949,950,953],{},[659,951,952],{},"Performance and Functionality Cookies:"," We may use performance and\nfunctionality cookies to collect information about how you use our\nWebsites and Services, for instance, which pages you visit most often,\nor if you get an error message. These cookies don't collect personal\ninformation. However, without such cookies, certain functionalities\nmay become unavailable.",[725,955,956,959],{},[659,957,958],{},"Analytics Cookies:"," Where enabled, we may use analytics tools (such\nas Google Analytics) to help us understand how our Websites and\nServices are used. We configure analytics to minimise data collection\nwhere feasible.",[725,961,962,965],{},[659,963,964],{},"Internet-based Advertising cookies:"," Where enabled, we may use\nmarketing pixels (such as the LinkedIn Insight Tag) for campaign\nmeasurement and (where permitted) retargeting. Where required, these\nare enabled only with your consent.",[656,967,968,969,971],{},"You can manage cookies through your browser settings and, where\navailable, through any cookie consent tools we provide. You may also\ndirect inquiries regarding cookie preferences to ",[704,970,706],{"href":16},".",[930,973,975],{"id":974},"do-not-track-dnt-signals","Do Not Track (DNT) signals",[656,977,978],{},"California law requires that operators of websites and online services\ndisclose how they respond to a DNT signal and whether other third\nparties may collect Personal Information about an individual's online\nactivities from their website or online service.",[656,980,981],{},"Some browsers offer a \"Do Not Track\" signal. Because there is no\nconsistent industry standard for how to interpret these signals, and\nbecause third-party tools may not respond to them, our Websites and\nServices may not respond to DNT signals. You can manage tracking through\nour cookie settings and your browser\u002Fdevice controls.",[792,983,985],{"id":984},"payment-and-billing-information","Payment and billing information",[656,987,988],{},"Payment card details are handled by our payment processor(s) (for\nexample, Stripe). We do not intentionally store full payment card\nnumbers on our systems. We may store billing and transaction records\n(such as invoices, amounts, and payment status) for accounting, tax and\naudit purposes.",[792,990,992],{"id":991},"information-from-other-sources","Information from other sources",[656,994,995],{},"We may also obtain information about you from other sources\nor retain third party services to operate our Websites and Services and\nhelp us monitor, collect, analyse and better understand your\ninteractions with our Websites and Services. These other sources may\ninclude, without limitation, analytics and advertising partners,\nreferral partners, and service providers supporting our business\nsystems. If you sign in to a service using single sign-on (SSO) \u002F OpenID\nConnect (OIDC) or another third-party login, we may receive certain\ninformation from your identity provider to authenticate you and\nadminister access (such as a unique identifier, name, and email address,\nand where applicable group\u002Frole claims).",[656,997,998,1001],{},[659,999,1000],{},"We do not receive your password"," when you authenticate via OIDC\u002FSSO.",[671,1003,1005],{"id":1004},"how-we-use-information","How We Use Information",[656,1007,1008],{},"We may use Personal Information for the following purposes:",[722,1010,1011,1014,1017,1020,1023,1026,1029,1032,1035],{},[725,1012,1013],{},"To provide, operate, maintain, improve and promote our Websites and\nServices;",[725,1015,1016],{},"To enable you to access and use our Websites and Services;",[725,1018,1019],{},"To communicate with you and respond to any query or request you have\nsubmitted;",[725,1021,1022],{},"To send you information you have requested from us (such as quotes);",[725,1024,1025],{},"To send you marketing communications where permitted by law. Where\nconsent is required, we will obtain it, and you can opt out at any\ntime (see Marketing Communications below);",[725,1027,1028],{},"To provide customer service and support;",[725,1030,1031],{},"To secure, monitor, troubleshoot, and provide updates for our Websites\nand Services, including to detect, prevent, and address technical\nissues, fraud, abuse, and security incidents;",[725,1033,1034],{},"To comply with legal obligations and enforce our terms;",[725,1036,1037],{},"To manage corporate governance activities such as audits, reporting,\nand business continuity planning.",[792,1039,1041],{"id":1040},"google-api-services-user-data-policy-compliance","Google API Services User Data Policy Compliance",[656,1043,1044,1045,1050],{},"Nuclideon's use and transfer to any other app of information received\nfrom Google APIs adheres to the\n",[704,1046,1049],{"href":1047,"rel":1048},"https:\u002F\u002Fdevelopers.google.com\u002Fterms\u002Fapi-services-user-data-policy",[715],"Google API Services User Data Policy",",\nincluding the Limited Use requirements. Specifically:",[1052,1053,1054,1057,1060,1063],"ol",{},[725,1055,1056],{},"Nuclideon only uses data obtained through Google APIs to provide and\nimprove the Services as described in this Privacy Policy.",[725,1058,1059],{},"Nuclideon does not use Google user data for serving advertisements or\nfor any advertising-related purpose.",[725,1061,1062],{},"Nuclideon does not allow humans to read Google user data unless:\n(a) it is necessary to provide the Services and customer support;\n(b) you have given explicit consent; (c) it is necessary for security\npurposes (such as investigating a security incident); (d) it is\nnecessary to comply with applicable law; or (e) the data has been\naggregated and anonymised and is used for internal operations.",[725,1064,1065],{},"Nuclideon does not transfer Google user data to third parties except:\n(a) as necessary to provide the Services (for example, to our hosting\nprovider); (b) as required by applicable law; or (c) with your\nexplicit prior consent.",[792,1067,1069],{"id":1068},"legal-bases-eeauk-only","Legal Bases (EEA\u002FUK Only)",[656,1071,1072],{},"If you are from the European Economic Area (\"EEA\"), our legal basis for\ncollecting and using the Personal Information described above will\ndepend on the Personal Information concerned and the specific context in\nwhich we collect it.",[656,1074,1075],{},"However, we will normally collect Personal Information from you only\nwhere we need the Personal Information to perform a contract with you,\nwhere the processing is in our legitimate interests and not overridden\nby your data protection interests or fundamental rights and freedoms,\nwhere we have your consent, or where we have a legal obligation to\ncollect personal information from you.",[656,1077,1078],{},"If we ask you to provide Personal Information to comply with a legal\nrequirement or to perform a contract, we will make this clear at the\nrelevant time and advise you whether the provision of your Personal\nInformation is mandatory or not (as well as the possible consequences if\nyou do not provide your Personal Information).",[656,1080,1081],{},"Similarly, if we collect and use your Personal Information in reliance\non our legitimate interests (or those of any third party), we will make\nclear to you at the relevant time why we need that Personal Information.\nIf we process Personal Information in reliance on your consent, you may\nwithdraw your consent at any time. This will not affect processing that\noccurred before you withdrew consent.",[671,1083,1085],{"id":1084},"how-we-share-information","How We Share Information",[656,1087,1088],{},"We may share Personal Information with third parties in the ordinary\ncourse of operating our Websites and Services (for example, for hosting,\nsupport tooling, payment processing, analytics, and shipping where\napplicable). We take reasonable steps to ensure that these organisations\nare bound by appropriate confidentiality and privacy obligations and are\npermitted to access Personal Information only as needed to perform\nservices for us (or, where applicable, for our customers) consistent\nwith this Privacy Policy.",[792,1090,1092],{"id":1091},"no-sale-of-personal-information","No Sale of Personal Information",[656,1094,1095],{},"Nuclideon does not sell, rent, or trade your Personal Information to\nthird parties for monetary or other valuable consideration. This\napplies to all Personal Information we collect, including information\nobtained through any third-party identity provider or authentication\nservice (such as Google, Microsoft, or any other provider we may\nsupport in the future). We do not use Personal Information obtained\nthrough authentication services for advertising, data brokering, or\nany purpose unrelated to providing and improving the Services.",[792,1097,1099],{"id":1098},"subprocessors-and-service-providers","Subprocessors and Service Providers",[656,1101,1102,1105],{},[659,1103,1104],{},"Amazon Web Services (AWS)"," is a key subprocessor we use to host and\noperate our cloud services (including udCloud) and to provide underlying\ncloud infrastructure such as compute, storage, and networking.",[656,1107,1108,1109,1112,1113,1115,1116,1119],{},"For udCloud offerings that are provisioned in a specific AWS region (for\nexample, ",[659,1110,1111],{},"udCloud Australia","), we configure the service so that\n",[659,1114,741],{}," and customer account data are stored and processed\n",[659,1117,1118],{},"within that region",". We do not intentionally transfer that data\noutside the selected region, except where necessary for limited purposes\nsuch as providing support, maintaining service security and reliability,\nor complying with law (and where applicable, consistent with customer\ninstructions and contractual commitments).",[656,1121,1122],{},"We use third-party service providers to help us deliver, operate, and\nsecure our Websites and Services (for example, cloud hosting, data\nstorage, content delivery, analytics, customer communications, support\ntooling, and payment processing). Where we act as a processor for\ncustomer data, these providers may act as our \"subprocessors\". We take\nreasonable steps to select and retain providers that maintain\nappropriate security measures and, where required, we enter into\ncontractual commitments designed to protect Personal Information (such\nas data processing terms and confidentiality obligations). Some of these\nproviders may process or store information outside Australia or outside\nyour jurisdiction; please see the International Transfers section for\nadditional information.",[656,1124,1125],{},"If you would like information about our current subprocessors used for\ncustomer data, please contact us using the details in the Contact Us\nsection.",[722,1127,1128,1134,1140,1146],{},[725,1129,1130,1133],{},[659,1131,1132],{},"Service Providers:"," We employ and contract with people and other\nentities that provide us with certain services, such as hosting,\nmaintenance and security of our Websites and Services, and analytics\n(collectively, our \"Service Providers\") to assist in the provision of\nour Websites and Services. We provide these Service Providers with\nonly the Personal Information they need to perform their services and\nwork closely with them to ensure that your privacy is respected and\nprotected. Unless we tell you differently, our Service Providers do\nnot have any right to use Personal Information or other information we\nshare with them beyond what is necessary to assist us.",[725,1135,1136,1139],{},[659,1137,1138],{},"Change of control:"," We may also transfer and assign your\nInformation in the event we are sold, acquired, or a majority of our\nbusiness is acquired by a third party. If such a transaction occurs,\nwe will take reasonable steps to ensure your Personal\nInformation remains subject to appropriate protections.",[725,1141,1142,1145],{},[659,1143,1144],{},"Related companies:"," We may also share your Information with our\nrelated companies for purposes consistent with this Privacy Policy.",[725,1147,1148,1151],{},[659,1149,1150],{},"Legal requests:"," We may disclose Personal Information\nwhere required or authorised by law (including to respond to lawful\nrequests from courts, regulators or law enforcement). Where permitted,\nwe will notify affected customers or individuals of a legally binding\nrequest for disclosure, and we will seek to limit disclosure to what\nis legally required.",[671,1153,1155],{"id":1154},"international-transfers","International Transfers",[656,1157,1158],{},"We may store or process Personal Information in Australia and in other\ncountries where we or our service providers operate. Where Personal\nInformation is disclosed overseas, we take reasonable steps to ensure\nthe overseas recipient handles Personal Information in accordance\nwith the Privacy Act (APP 8) or an applicable exception.",[656,1160,1161],{},"If you are a customer with specific data residency requirements (for\nexample, Australian Government customers), please contact us to discuss\navailable deployment and support options and any contractual\ncommitments regarding storage location.",[656,1163,1164],{},"The European Commission has adopted standard data protection clauses,\nwhich provide safeguards for Personal Information transferred outside of\nthe EEA. We may use Standard Contractual Clauses when transferring\nPersonal Information from a country in the EEA to a country outside the\nEEA. If your Personal Information is affected, you can request a copy of\nour Standard Contractual Clauses by contacting us as set forth in the\nContact Us section below.",[671,1166,1168],{"id":1167},"security","Security",[656,1170,1171],{},"We take reasonable precautions designed to protect the confidentiality\nand security of Personal Information processed in connection with our\nWebsites and Services.",[656,1173,1174],{},"Any Personal Information that we store is contained behind secured\nnetworks and is only accessible by a limited number of persons who have\nspecial access rights to such systems and are required to keep the\ninformation confidential. We use a combination of technical\nand organisational measures designed to protect Personal Information,\nincluding access controls and encryption in transit (for example, TLS)\nand, where appropriate, encryption at rest.",[656,1176,1177],{},"We strive to take reasonable measures to protect Personal Information.\nHowever, no method of transmission over the Internet or method of\nelectronic storage is completely secure, and we cannot guarantee\nabsolute security.",[671,1179,1181],{"id":1180},"data-breach-notification","Data Breach Notification",[656,1183,1184],{},"If we become aware of a suspected or actual data breach involving\nPersonal Information, we will take reasonable steps to investigate,\ncontain and remediate the incident, including taking steps to reduce the\nrisk of harm where appropriate. Where required by applicable law\n(including under Australia's Notifiable Data Breaches (NDB) scheme), we\nwill notify affected individuals and\u002For relevant regulators.",[656,1186,1187,1188,1190],{},"Where we act as a processor\u002Fservice provider, we will notify the\nrelevant customer without undue delay after becoming aware of a personal\ndata breach affecting ",[659,1189,741],{},", so the customer can meet its\nobligations.",[671,1192,1194],{"id":1193},"data-retention","Data Retention",[656,1196,1197],{},"We keep Personal Information only for as long as reasonably necessary\nfor the purposes described in this Privacy Policy, unless a longer\nretention period is required or permitted by law (for example, tax,\naccounting, security, and audit requirements).",[656,1199,1200],{},"Typical retention periods (indicative):",[1202,1203,1204,1217],"table",{},[1205,1206,1207],"thead",{},[1208,1209,1210,1214],"tr",{},[1211,1212,1213],"th",{},"Category",[1211,1215,1216],{},"Indicative retention",[1218,1219,1220,1229,1237,1245,1253],"tbody",{},[1208,1221,1222,1226],{},[1223,1224,1225],"td",{},"Account profile & admin records",[1223,1227,1228],{},"For the life of the account, and up to 7 years after closure where required for legal, audit or dispute purposes",[1208,1230,1231,1234],{},[1223,1232,1233],{},"Billing \u002F invoices \u002F tax records",[1223,1235,1236],{},"Up to 7 years (or longer if required by law)",[1208,1238,1239,1242],{},[1223,1240,1241],{},"Support tickets & communications",[1223,1243,1244],{},"Typically 24 months after ticket closure (or longer where needed for safety\u002Fsecurity or dispute)",[1208,1246,1247,1250],{},[1223,1248,1249],{},"Security logs \u002F audit logs",[1223,1251,1252],{},"Typically 12–24 months (may be longer for security investigations and compliance)",[1208,1254,1255,1258],{},[1223,1256,1257],{},"Marketing leads",[1223,1259,1260],{},"Until you opt out or we determine the data is no longer required for marketing purposes",[656,1262,1263],{},"Where we act as a processor on behalf of a customer, we retain and\nprocess Personal Information in accordance with our contract with the\ncustomer and the customer's documented instructions, subject to\napplicable law.",[656,1265,1266],{},"When we no longer have a legitimate business need to process Personal\nInformation, we will take reasonable steps to delete it or anonymise it,\nsubject to applicable law and routine business continuity and security\npractices (for example, limited retention in backups or logs for a\nperiod of time).",[656,1268,1269],{},"For Customer Content and end-user data processed on behalf of customers,\nwe retain and delete that data in accordance with the customer's\ninstructions and applicable contract terms, subject to applicable law.",[671,1271,1273],{"id":1272},"your-rights-and-choices","Your Rights and Choices",[792,1275,1277],{"id":1276},"access-correction-and-deletion","Access, Correction and Deletion",[656,1279,1280,1281,1284,1285,1287],{},"You have a right to access, update, correct or edit your ",[659,1282,1283],{},"Personal\nInformation",", subject to exceptions allowed by law. If you would like\nto do so, please let us know via the Contact Us section below. You may\nbe required to put your request in writing for security reasons. We will\nrespond to access and correction requests within a reasonable time and,\nwhere practicable, within 30 days. We may need to verify your identity\nbefore processing a request. If you would like to export Personal\nInformation we control, contact us at ",[704,1286,706],{"href":16},". We will\nprovide export information within a reasonable time, subject to\nverification and legal exceptions.",[656,1289,1290,1291,1293],{},"If you are in the EEA\u002FUK (or another jurisdiction with similar rights),\nyou may have additional rights such as deletion\u002Ferasure, restriction,\nobjection, and data portability. Where Nuclideon acts as a controller,\nyou can submit these requests using the contact details below. Where\nNuclideon acts as a processor on behalf of a customer, requests relating\nto ",[659,1292,741],{}," or end-user data should generally be directed to\nthe relevant customer (the controller).",[656,1295,1296,1297,1299],{},"You may delete your account at any time by contacting us by email at\n",[704,1298,706],{"href":16},". We will process account deletion requests within a\nreasonable time after receipt. Deletion generally involves removing or\nanonymising Personal Information associated with your account, subject\nto applicable law and legitimate business purposes (for example,\nretaining certain records for tax, accounting, dispute resolution, fraud\nprevention, security, and compliance). Please note that residual copies\nof certain information (for example, in backups or logs) may persist for\na limited period as part of routine business continuity and security\npractices.",[792,1301,1303],{"id":1302},"marketing-communications","Marketing Communications",[656,1305,1306],{},"You may opt out of receiving promotional and newsletter marketing emails\nby following the opt-out instructions provided in the bottom of those\nemails. We will process your request within a reasonable time after\nreceipt. You will continue to receive transaction-related\nemails regarding products or services you have requested and\nadministrative communications, such as updates to this Privacy Policy.",[792,1308,1310],{"id":1309},"complaints","Complaints",[656,1312,1313,1314,971],{},"If you have a complaint about how we handle Personal Information, please\ncontact us using the details below. We will acknowledge your complaint\nand investigate it, and we will respond within a reasonable time. If you\nare not satisfied with our response, you may contact the Office of the\nAustralian Information Commissioner (OAIC) at ",[704,1315,1318],{"href":1316,"rel":1317},"http:\u002F\u002Fwww.oaic.gov.au",[715],"www.oaic.gov.au",[792,1320,1322],{"id":1321},"california-disclosures","California Disclosures",[656,1324,1325,1326,1328],{},"If you are a California resident, you may have additional rights under\nCalifornia privacy laws. You can submit a request by emailing\n",[704,1327,706],{"href":16},". If applicable, we will respond as required by law.",[671,1330,236],{"id":1331},"contact-us",[656,1333,1334],{},"If you have questions about this Privacy Policy, or would like to make a\nprivacy request, please contact us:",[656,1336,1337,1340,1342,1343,1345,1346,1348,1350,1351],{},[659,1338,1339],{},"Nuclideon Pty Ltd",[664,1341],{},"\nACN 681 220 548",[664,1344],{},"\nEmail: ",[704,1347,706],{"href":16},[664,1349],{},"\nWebsite: ",[704,1352,1353],{"href":1353,"rel":1354},"https:\u002F\u002Fnuclideon.com",[715],{"title":1356,"searchDepth":1357,"depth":1357,"links":1358},"",2,[1359,1360,1361,1362,1363,1364,1376,1380,1384,1385,1386,1387,1388,1394],{"id":673,"depth":1357,"text":674},{"id":680,"depth":1357,"text":681},{"id":690,"depth":1357,"text":691},{"id":719,"depth":1357,"text":720},{"id":748,"depth":1357,"text":749},{"id":789,"depth":1357,"text":790,"children":1365},[1366,1368,1369,1370,1371,1372,1373,1374,1375],{"id":794,"depth":1367,"text":795},3,{"id":801,"depth":1367,"text":802},{"id":808,"depth":1367,"text":809},{"id":815,"depth":1367,"text":816},{"id":882,"depth":1367,"text":883},{"id":894,"depth":1367,"text":895},{"id":915,"depth":1367,"text":916},{"id":984,"depth":1367,"text":985},{"id":991,"depth":1367,"text":992},{"id":1004,"depth":1357,"text":1005,"children":1377},[1378,1379],{"id":1040,"depth":1367,"text":1041},{"id":1068,"depth":1367,"text":1069},{"id":1084,"depth":1357,"text":1085,"children":1381},[1382,1383],{"id":1091,"depth":1367,"text":1092},{"id":1098,"depth":1367,"text":1099},{"id":1154,"depth":1357,"text":1155},{"id":1167,"depth":1357,"text":1168},{"id":1180,"depth":1357,"text":1181},{"id":1193,"depth":1357,"text":1194},{"id":1272,"depth":1357,"text":1273,"children":1389},[1390,1391,1392,1393],{"id":1276,"depth":1367,"text":1277},{"id":1302,"depth":1367,"text":1303},{"id":1309,"depth":1367,"text":1310},{"id":1321,"depth":1367,"text":1322},{"id":1331,"depth":1357,"text":236},"Effective Date: March 27, 2026Last updated: April 7, 2026","md",{},"\u002Flegal\u002Fnuclideon_privacy_policy",{"title":647,"description":1395},"legal\u002FNuclideon_Privacy_Policy","xsOwlpt4FPOL9zQET8nGKH4PqNtDSMe4rp0Xo7rqwVA",1775546851881]